Contact
Contact and withdrawal
One route, one address, clear expectations — and a dedicated route for withdrawal.
The short answer
Write to us by email. Withdrawal has a form of its own.
Enquiries for File Recovery Hero reach us at info@file-recovery-hero.com. Voluntary technical support is not part of the offering; statutory rights and obligations are unaffected. For contract withdrawal there is an electronic withdrawal form with confirmation and a durable receipt.
01 / Contact
How to reach us
The regular route is email to info@file-recovery-hero.com. The provider is manimedia, owner Markus Nick, Hinterm Zaun 24, 76228 Karlsruhe, Germany. Address, telephone number and VAT identification number appear in full in the legal notice.
To let an enquiry be handled quickly, it helps to state your operating system and program version and to describe which medium is affected and which steps you have already taken.
02 / Expectations
What you can realistically expect
There is no voluntary technical support. Concretely that means: no promised response time, no hotline and no remote assistance. This statement is here so that you do not buy with a false expectation.
Your statutory rights remain entirely unaffected. That includes warranty rights and the right of withdrawal. For questions about method, the guides and the method pages on this site are the fastest source.
Do not send us memory cards, disk images, recovered files or recovery reports. We do not request such data and cannot accept it. Your recordings stay with you.
03 / Withdrawal
Withdraw from the contract electronically
Withdrawal has a dedicated electronic function. It needs three details, requires a separate confirmation and then produces a durable receipt. You receive a confirmation by email.
The function is available in German, English, French and Spanish and needs neither a customer account nor enabled JavaScript. The declaration triggers neither an automatic refund nor a licence change; processing follows afterwards.
- 1
Open the withdrawal form in your language.
- 2
Enter the three requested details about your order.
- 3
Confirm the declaration in the separate confirmation step.
- 4
Keep the confirmation email as evidence.
04 / Legal
Legal pages at a glance
- Legal notice with full provider identification, address and VAT identification number.
- Privacy policy covering processing, retention and your rights.
- Terms and conditions with licence scope, duration and device count.
- Withdrawal policy with deadlines and conditions.
- Payment and delivery covering the purchase flow and licence delivery.
Common questions
Is there a telephone number?
A telephone number is listed in the legal notice, as statutory provider identification requires. The regular route for enquiries is email to info@file-recovery-hero.com.
How long does a reply take?
There is no promised response time, because no voluntary technical support is offered. Matters with a statutory basis, such as a withdrawal, are of course processed.
Can I move my licence to a new device?
The licence covers two of your own devices. Details on activation and changing devices are in the terms and conditions.
How long is my data stored?
A baseline rule of 365 days applies to customer data, with expressly confirmed exceptions for licence data needed during the term and for records that must be kept by law. Details are in the privacy policy.