Legal · Version 2026-08-28

Terms & Conditions & License Conditions

1. Provider and scope

These conditions apply to the purchase and use of the File Recovery Hero software by consumers and entrepreneurs. provider is manimedia Inh. Markus Nick, Hinterm Zaun 24, 76228 Karlsruhe, Deutschland. Differing conditions from an entrepreneur only apply if we expressly agree to them.

2. Product and conclusion of contract

File Recovery Hero is a desktop software for macOS and Windows for local analysis and recovery of supported media files. The product presentation is not a binding offer. You can check and correct entries in the Stripe checkout. By clicking on the button that is clearly marked as subject to payment, you are making a binding offer. The contract is concluded upon confirmation of payment and sending of the license key.

3. Price and Payment

The 10-year license costs a one-time €50.00 including applicable taxes. There is no subscription. Sales and payment use Stripe Managed Payments (“Sold through Link”). The Link terms linked in checkout also apply. We remain responsible for the software, license and our legal obligations. Payment in another currency, if offered, is optional; the amount and conversion are shown before you order.

4. Deployment

The installation files are available for download on the website. After confirmed payment, the personal license key will be sent to the email address provided during checkout. Activation requires an internet connection to the license server. Before purchasing, check whether your email address, operating system and system requirements are correct.

5. License scope

You receive a non-exclusive, non-transferable right to use the purchased main version of File Recovery Hero for your own personal and business purposes. The license is valid for ten years from confirmed payment. Your license email states the start and expiry; activating later does not restart the term. There is no automatic renewal or subscription. The license may be activated on up to two of your own devices. Selling or sharing the key, renting, public distribution, bypassing activation and decompilation beyond mandatory legal exceptions are prohibited.

6. Updates and digital products

The 10-year license covers the main version described when the contract is concluded. It is valid for ten years from confirmed payment and is not a subscription. New paid major versions, additional file formats or new features are included only if expressly promised at purchase. No voluntary technical support is offered; individual advice on using the software or recovering data is not included. Statutory rights concerning defects, supply and updates, including necessary security updates, remain unaffected.

7. No promise of rescue

File Recovery Hero analyzes data that is still readable and displays media that has been found or can be checked. A specific rescue success is not guaranteed. Overwritten, physically unreadable, highly fragmented, or unsupported data may be incomplete or unrecoverable. Status displays do not replace a complete technical check of the exported file.

8. Safe use

The affected source must not be used as an export destination during recovery. For important or unstable storage media, create an image first if possible. In the event of hardware defects, unusual heat, noise or repeated connection interruptions, use should be stopped and a specialist laboratory should be considered. You are responsible for your own backups and a suitable target capacity.

9. Right of withdrawal

Immediate delivery does not waive the right of withdrawal. Details are set out in the withdrawal information. The Link terms linked in checkout and mandatory consumer rights remain unaffected.

10. Warranty rights

The statutory defect rights for digital products apply. Report understandable technical errors to info@file-recovery-hero.com and provide the app version, operating system and a description of the problem. Do not send confidential media files unsolicited.

11. Liability

We are liable without limitation in the event of intent and gross negligence, in the event of injury to life, body or health, in accordance with the Product Liability Act and to the extent of any guarantee provided. In the event of a slightly negligent breach of essential contractual obligations, liability is limited to the contract-typical damage foreseeable at the time the contract was concluded. Furthermore, liability is excluded in the event of slight negligence. Mandatory legal claims remain unaffected.

12. Consumer dispute resolution and final provisions

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies if the mandatory protection of the state of their habitual residence is not withdrawn.